In PrintFailure to Communicate: How Conversations Go Wrong and What You Can Do to Right Them
The issue in difficult conversations is not power or control, but good strategy and tactics no matter what's gone wrong or what's thrown at you. (2008) How to Disarm Combative Conversations
In a difficult conversation, it is much easier to talk about a good thing we want than it is to talk about what's wrong with our counterpart. (2009) Taking the Stress Out of Stressful Conversations
We all get caught in conversations that are fraught with emotion. Usually, these interactions end badly—but they don’t have to. (2001) The Art of the Apology
Done wrong, an apology can compound your original mistake. But done right, it just might mend your relationships—and your reputation. Read the five do's and don'ts. (2003) Staying with No
It’s hard to say no. It’s harder still to stay with the no in the face of your counterpart’s disappointment or anger. Here is how to have your no heard and respected without damaging relationships. (2004) The Best Memo You’ll Ever Write
Every memo—or report or e-mail—is important in today’s business environment. If you keep in mind that readers are content-driven, time-pressed, and decision-focused, you can write right—every time. (2005) "How to Say the Hard Things" by Brett Martin
For the conversations no one wants to have: here are some scripts for life's trickier moments. (2003) |
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