Holly Weeks Communications
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Biography
TAKING THE STRESS
OUT OF STRESSFUL CONVERSATIONS
We all get caught in conversations that are fraught with emotion. Usually, these interactions end badly—but they don’t have to, thanks to a handful of techniques in this article that you can apply unilaterally.
Selected Works
Book
Failure to Communicate: How Conversations Go Wrong and What You Can Do to Right Them
Harvard Business School Press, 2008
Article
How to Disarm Combative Conversations
Harvard Management Update
Harvard Business Review
Taking the Stress Out of Stressful Conversations
Harvard Management Update
The Art of the Apology
Harvard Management Communications Letter
Staying with No
Face-to-Face Communications
Harvard Business School Publishing Guide to Better Business Writing
The Best Memo You’ll Ever Write
First published in Harvard Management Communication Letter
O, the Oprah Magazine
"How to Say the Hard Things" by Brett Martin
Panel of experts on difficult communications
Quick Links
Maldives workshop details
Amazon
Harvard Business School Publishing Conversationstarter blog on Eliot Spitzer's apology
Harvard Business School Publishing Conversationstarter blog on Andy Pettitte's apology.
Oprah Magazine
Authors Guild
